How to Cancel an Animal Jam Membership?
Canceling an Animal Jam membership is a straightforward process that depends on how you initially subscribed; generally, you can cancel through the parental tools on the Animal Jam website or directly through the app store where you made the purchase, and the cancellation takes effect at the end of the current billing cycle.
Understanding Animal Jam Membership
Animal Jam, created by WildWorks, is a popular online virtual world for children known for its educational content and focus on wildlife and nature. Membership offers enhanced features and access to exclusive content. Before considering cancellation, it’s worth understanding the perks and potential implications.
Benefits of Animal Jam Membership
Animal Jam membership provides numerous advantages over a free account. These benefits often entice players to subscribe and include:
- Access to all animals: Members can play as any animal available in the game.
- Exclusive dens: Members gain access to special dens not available to free players.
- More gems and diamonds: Members receive a greater allowance of in-game currency.
- Exclusive items: Access to exclusive clothing, accessories, and den items.
- Ad-free gameplay: A more immersive experience without interruptions.
- Ability to host parties: Members can host their own parties and invite other players.
- Extra Daily Spin Reward: Members get extra chances at special items.
Reasons for Cancelling an Animal Jam Membership
While membership offers many benefits, there are various reasons why someone might want to cancel their subscription:
- Lack of Interest: A child might lose interest in the game.
- Financial Constraints: Changes in financial circumstances may make the subscription unaffordable.
- Limited Use: The child might not be using the membership features enough to justify the cost.
- Alternative Games: The child may have found other online games that they prefer.
- Concerns about online safety: Parents may have concerns about online interaction within the game.
How to Cancel Your Animal Jam Membership: A Step-by-Step Guide
The cancellation process depends on the platform used for the initial subscription. Here are the common methods:
1. Cancelling Through the Animal Jam Parent Tools (Website):
- Step 1: Log into the parent account: Go to the Animal Jam website and log in using the parent account credentials.
- Step 2: Access the Account Settings: Navigate to the account settings, usually found under a profile or settings icon.
- Step 3: Manage Subscriptions: Look for a section related to subscriptions or billing.
- Step 4: Cancel the subscription: Find the Animal Jam membership and select the option to cancel.
- Step 5: Confirm cancellation: Follow any prompts to confirm your cancellation request. You may need to provide a reason for cancelling.
2. Cancelling Through the App Store (Google Play/Apple App Store):
- Step 1: Access your app store account: Open the Google Play Store (Android) or the Apple App Store (iOS).
- Step 2: Navigate to subscriptions: Find the subscriptions section. On Google Play, this is often located in the account menu under “Subscriptions”. On the App Store, go to your profile (tap your profile icon) and then tap “Subscriptions.”
- Step 3: Locate the Animal Jam subscription: Find “Animal Jam” in your list of subscriptions.
- Step 4: Cancel the subscription: Tap on Animal Jam and then tap “Cancel Subscription”.
- Step 5: Confirm cancellation: Follow the prompts to confirm your cancellation.
3. Contacting Animal Jam Support:
If you encounter any difficulties, contacting Animal Jam support directly is the next best option. You can usually find their contact information on the Animal Jam website under “Help” or “Contact Us.”
Common Mistakes to Avoid When Cancelling
- Forgetting the cancellation method: Remember how you originally subscribed to avoid confusion.
- Waiting until the last minute: Cancel at least 24 hours before the renewal date to avoid being charged for another month.
- Not confirming the cancellation: Ensure you receive a confirmation email or notification that your subscription has been successfully cancelled.
- Confusing account logins: Use the correct parent account if managing subscriptions for a child.
- Deleting the app: Deleting the Animal Jam app does not automatically cancel your subscription.
Verifying Successful Cancellation
After initiating the cancellation process, it’s crucial to confirm that the subscription has been successfully terminated. Check your email for a confirmation message from Animal Jam or the relevant app store. You can also revisit the subscription management section of the website or app store to verify that the Animal Jam subscription is no longer active. Take a screenshot for your records.
What Happens After Cancellation?
Upon cancellation, the member benefits will typically remain active until the end of the current billing cycle. After that, the account will revert to a free account, and access to member-exclusive features will be revoked. Any exclusive items or animals acquired through membership may still be accessible, depending on Animal Jam’s policies, but future access to new member-only content will be unavailable.
Exploring Alternatives to Cancellation
Before cancelling, consider exploring alternative options. Perhaps downgrading to a shorter subscription duration (e.g., monthly instead of annual) could address financial concerns. You could also contact Animal Jam support to inquire about possible discounts or promotions. Communication is key to finding a solution that suits both your needs and the child’s enjoyment of the game.
Frequently Asked Questions (FAQs)
What if I can’t remember how I subscribed to Animal Jam?
Check your email for receipts from WildWorks, Google Play, or Apple App Store. These receipts will provide information about the original purchase and cancellation instructions. If you cannot find this information, contact Animal Jam support directly for assistance.
Will I get a refund if I cancel my membership early?
Typically, Animal Jam does not offer partial refunds for unused portions of a subscription. However, it’s always worth contacting their support team to inquire about specific circumstances.
Can I reactivate my membership after cancelling?
Yes, you can reactivate your membership at any time. Simply log into your Animal Jam account and resubscribe through the parent tools or the app store.
How long does it take for the cancellation to take effect?
The cancellation takes effect at the end of the current billing cycle. You will continue to have access to member benefits until that date.
I cancelled my membership, but I’m still being charged. What should I do?
First, double-check that the cancellation was successful and that you received a confirmation. Then, contact Animal Jam support and provide them with your account information and any proof of cancellation. If the charge originated through Google Play or the App Store, contact their support teams as well.
Does deleting the Animal Jam app cancel my membership?
No, deleting the app does not automatically cancel your membership. You must cancel through the parent tools or the app store as described earlier.
My child wants to cancel, but I don’t want them to. Can I prevent them from cancelling?
Yes, as the parent, you have full control over the account and subscription. Ensure that the child doesn’t have access to the parent account login details or app store settings to prevent unauthorized cancellation.
Are there any cancellation fees?
No, there are no cancellation fees associated with cancelling an Animal Jam membership.
What happens to my pet’s progress and items if I cancel my membership?
Your pet’s progress and items will remain saved on your account, even after the membership is cancelled. However, you will only have access to member-exclusive items and animals while the membership is active.
Can I transfer my membership to another account?
No, Animal Jam memberships are non-transferable and tied to the specific account on which they were purchased.
I forgot my parent account login. How can I cancel my subscription?
Use the “Forgot Password” option on the Animal Jam website to reset your parent account password. If you’re still unable to access the account, contact Animal Jam support for assistance.
Is it possible to pause my membership instead of cancelling it entirely?
Unfortunately, Animal Jam does not currently offer the option to pause memberships. Your only option is to cancel and then resubscribe later if desired.