How to Cancel Animal Jam Membership?
Canceling your Animal Jam membership involves navigating through the game’s parent dashboard or contacting customer support. This process primarily depends on how you subscribed – either directly through Animal Jam’s website or through platforms like Google Play or the Apple App Store.
Introduction to Animal Jam Membership
Animal Jam, the online virtual world created by WildWorks (formerly Smart Bomb Interactive), offers children a safe and engaging platform for exploration, creativity, and learning. While the free version provides a wealth of activities, a paid membership unlocks exclusive features, enhancing the overall experience. Understanding the benefits of membership and the process for canceling it is essential for managing your child’s account effectively.
Benefits of Animal Jam Membership
An Animal Jam membership provides access to a range of exclusive perks, including:
- Access to all animals: Members can play as any animal in the game, unlocking a wider variety of gameplay experiences.
- Exclusive den items and customization options: This allows for greater creativity in designing and decorating their virtual spaces.
- Larger gem allowance: Gems are the in-game currency, and members receive a larger daily allowance, enabling them to purchase more items.
- Ad-free experience: Members enjoy uninterrupted gameplay without advertisements.
- Exclusive member-only areas and events: These provide unique opportunities for interaction and engagement within the community.
Understanding the Animal Jam Cancellation Process
The cancellation process varies depending on how the membership was initially purchased. Direct subscriptions through the Animal Jam website are managed through the parent dashboard. Subscriptions through mobile app stores (Google Play or Apple App Store) are managed through those platforms’ respective subscription settings.
Canceling a Direct Animal Jam Membership (Website)
If you subscribed directly through the Animal Jam website, follow these steps:
- Log into the Parent Tools: Navigate to the Animal Jam website and log in using the parent username and password created during the initial subscription.
- Access the “My Account” Section: Within the Parent Tools, locate and click on the “My Account” or “Billing” section.
- Find Subscription Details: Look for the active Animal Jam membership listed under your account.
- Cancel the Subscription: Click the “Cancel Subscription” button. You may be asked to confirm your decision.
- Confirmation: You should receive a confirmation message or email indicating that your subscription has been canceled.
Canceling an Animal Jam Membership Through Google Play
To cancel an Animal Jam membership purchased through the Google Play Store:
- Open the Google Play Store app: On your Android device, open the Google Play Store app.
- Tap the profile icon: At the top right, tap the profile icon.
- Tap “Payments & subscriptions” then “Subscriptions”: Find and select the “Subscriptions” option.
- Select Animal Jam: Locate the Animal Jam subscription in the list.
- Tap “Cancel subscription”: Follow the on-screen instructions to complete the cancellation.
Canceling an Animal Jam Membership Through the Apple App Store
To cancel an Animal Jam membership purchased through the Apple App Store:
- Open the Settings app: On your iPhone or iPad, open the Settings app.
- Tap your name: Tap your name at the top of the screen.
- Tap “Subscriptions”: Find and select the “Subscriptions” option. (If you don’t see “Subscriptions,” tap “iTunes & App Store” instead. Then tap your Apple ID, tap “View Apple ID,” sign in if necessary, scroll down to “Subscriptions,” and tap “Subscriptions.”)
- Select Animal Jam: Locate the Animal Jam subscription in the list.
- Tap “Cancel Subscription”: Follow the on-screen instructions to complete the cancellation.
Common Mistakes to Avoid
- Failing to cancel before the renewal date: Make sure to cancel the subscription at least 24 hours before the renewal date to avoid being charged for another billing cycle.
- Canceling through the wrong platform: Ensure you are canceling the subscription through the platform where it was originally purchased (website, Google Play, or Apple App Store).
- Not verifying the cancellation: Always double-check that you have received a confirmation message or email after canceling the subscription.
- Confusing deleting the app with canceling the subscription: Deleting the Animal Jam app does not automatically cancel your subscription.
Alternatives to Cancellation
Before canceling, consider alternative options such as:
- Downgrading your membership: Contact Animal Jam customer support to inquire about downgrading to a less expensive membership tier.
- Pausing your membership: Some platforms may offer the option to pause your subscription for a certain period.
- Utilizing all the benefits: Ensure you are making the most of the membership features before deciding to cancel.
Animal Jam Customer Support
If you encounter any difficulties during the cancellation process, or if you have any questions or concerns, you can contact Animal Jam customer support through their website. They can provide assistance with account management, billing inquiries, and technical issues.
Frequently Asked Questions (FAQs)
How do I know where I purchased my Animal Jam membership?
Check your email for a confirmation email from either Animal Jam (if purchased directly), Google Play, or Apple App Store. The email should contain details of your subscription, including the payment method and renewal date. You can also check your bank or credit card statement for recurring charges from Animal Jam, Google, or Apple.
Will I get a refund if I cancel my membership early?
Generally, Animal Jam does not offer refunds for partial months or unused portions of the subscription. However, it’s best to contact Animal Jam customer support directly to inquire about your specific situation. Their refund policies may vary.
What happens to my member benefits after I cancel?
After cancellation, you will retain member benefits until the end of your current billing cycle. Once the billing cycle ends, you will revert to a free account with limited access to certain features and animals. You will lose access to member-only areas, items, and customization options.
Can I reactivate my membership later?
Yes, you can reactivate your Animal Jam membership at any time by logging into your account and resubscribing. Your previously saved account data, such as your animal avatars, dens, and items, will remain intact.
What if I can’t remember my parent username or password?
If you’ve forgotten your parent username or password, you can use the “Forgot Password” feature on the Animal Jam website’s Parent Tools login page. You will need to provide the email address associated with the account to reset your credentials.
I’m still being charged even after I canceled. What should I do?
First, verify that you actually canceled the subscription and received a confirmation. If you are sure you canceled, contact Animal Jam customer support or the customer support of the platform through which you subscribed (Google Play or Apple App Store). Provide them with proof of cancellation and a copy of the billing statement.
Does deleting the Animal Jam app cancel my membership?
No, deleting the Animal Jam app does not cancel your subscription. You must cancel the subscription through the platform where you originally purchased it (Animal Jam website, Google Play, or Apple App Store). Deleting the app only removes the game from your device.
Can I cancel my child’s Animal Jam membership from my own account?
You can only cancel the membership from the parent account that was used to purchase the subscription initially. If you used your own Google Play or Apple App Store account, you must cancel the subscription from that account.
How long does it take for the cancellation to take effect?
The cancellation usually takes effect immediately, meaning you won’t be billed again. However, you will continue to have member benefits until the end of the current billing period.
Is there a way to pause my Animal Jam membership instead of canceling it?
Currently, Animal Jam does not officially offer a pause feature for memberships. Your only options are to continue the membership as is, downgrade to a less expensive tier (if available), or cancel the subscription altogether. Check with customer support if you are seeking specific short-term alternatives.
Will I lose my child’s progress if I cancel the membership?
No, canceling the membership will not erase your child’s progress in Animal Jam. All their animal avatars, dens, items, and achievements will be saved. They will simply revert to a free account with limited access to certain features.
Where can I find the Terms of Service for Animal Jam memberships?
You can find the Terms of Service for Animal Jam memberships on the Animal Jam website, typically in the footer or in the “Legal” section. The Terms of Service will outline the terms and conditions of the membership, including cancellation policies and refund information.