How to Order a Cake from Tous Les Jours?
Ordering a cake from Tous Les Jours is relatively straightforward, offering options for both online and in-store ordering, but understanding their specific processes and limitations is essential to ensure you get the perfect cake for your occasion.
A Taste of France, Delivered to Your Door (Or Picked Up in Person)
Tous Les Jours, meaning “every day” in French, has carved a niche for itself as a beloved bakery chain offering a delightful fusion of French techniques and Asian flavors. Their cakes, known for their exquisite decorations, light and airy textures, and innovative flavor combinations, are a popular choice for celebrations. Understanding how to navigate their ordering system, however, can sometimes be a bit tricky, especially for first-timers. This article will guide you through every step of the process, ensuring a seamless and satisfying experience.
Online Ordering: Your Digital Bakery Experience
Tous Les Jours offers online cake ordering, but it’s not available at every location. Availability often depends on whether the specific franchise has implemented this feature.
- Check Availability: The first step is to visit the Tous Les Jours website and confirm whether online ordering is available for your nearest location. Many locations redirect to third-party delivery platforms.
- Browse the Selection: Once confirmed, explore the online catalog. Cakes are usually categorized by flavor, occasion, and size.
- Customize Your Cake (If Possible): Some locations offer limited customization options online, such as adding a message or selecting a different icing color.
- Place Your Order: Add your chosen cake to your cart and proceed to checkout. Ensure you select the correct pickup or delivery date and time.
- Payment and Confirmation: Complete your purchase using the available payment methods. You should receive an email confirmation detailing your order.
In-Store Ordering: A More Personalized Touch
Visiting a Tous Les Jours bakery allows for a more personalized experience and broader cake selection.
- Find Your Nearest Location: Use the Tous Les Jours website to locate the nearest bakery.
- Browse the Display Cases: Observe the available cake options and ask a staff member for assistance.
- Discuss Customizations: In-store ordering often provides more flexibility in terms of customization, allowing you to discuss specific requests with the staff.
- Place Your Order: Clearly communicate your desired cake size, flavor, and design. Note any allergies or dietary restrictions.
- Confirm Pickup Details: Receive a confirmation slip with the pickup date and time. Payment is usually required at the time of ordering.
Key Considerations Before Ordering
Before placing your order, consider these essential factors:
Lead Time: Determine the required lead time. Popular cakes and customized orders may require several days’ notice. Call the bakery directly to confirm.
Cake Size and Servings: Estimate the number of guests to choose an appropriately sized cake. Use the table below as a guideline:
Cake Size (Inches) Estimated Servings 6 6-8 8 8-12 10 12-16 12 16-20 Dietary Restrictions: Tous Les Jours offers limited options for dietary restrictions (e.g., gluten-free, vegan). Always inquire about ingredient lists and potential allergens.
Budget: Cakes can range in price depending on size, flavor, and decoration. Establish a budget beforehand to narrow your options.
Potential Pitfalls and How to Avoid Them
While ordering a cake seems simple, here are a few common mistakes and how to avoid them:
- Waiting Until the Last Minute: Avoid procrastination! Place your order well in advance, especially for special occasions.
- Not Checking Online Ordering Availability: Don’t assume that online ordering is available at all locations. Always confirm before browsing.
- Ignoring Dietary Restrictions: Carefully review ingredient lists and communicate any allergies or dietary restrictions to the staff.
- Failing to Confirm Pickup Details: Double-check the pickup date, time, and any specific instructions provided by the bakery.
- Not Inspecting the Cake Upon Pickup: Before leaving the bakery, carefully inspect the cake to ensure it meets your expectations.
Frequently Asked Questions (FAQs)
How far in advance should I order a cake from Tous Les Jours?
The recommended lead time depends on the complexity of your order. For standard cakes, at least 24-48 hours is generally sufficient. For customized cakes or during peak seasons (holidays, birthdays), order at least 3-5 days in advance. Calling the bakery directly is always the best approach to confirm.
Can I customize a cake from Tous Les Jours?
Yes, customization is possible, but the extent of customization varies by location and cake design. In-store ordering typically offers more customization options than online ordering. Discuss your specific requests with a staff member to determine feasibility.
Does Tous Les Jours offer gluten-free or vegan cake options?
Unfortunately, Tous Les Jours offers very limited gluten-free or vegan options. It’s essential to inquire specifically about ingredient lists and potential allergens before ordering if you have dietary restrictions. Cross-contamination is a risk in most bakeries.
What are the most popular cake flavors at Tous Les Jours?
Popular cake flavors include the Cloud Cake, Mocha Cream Cake, and various fruit-based cakes like the Strawberry Soft Cream Cake. Seasonal offerings also tend to be popular choices.
Can I request a specific character or theme for my cake?
Yes, you can request a specific character or theme for your cake, but this typically requires in-store ordering and a longer lead time. Be prepared to provide images or detailed descriptions of your desired design. Complex designs may incur additional charges.
What if I need to cancel my order?
Cancellation policies vary by location. Generally, cancellations made within a reasonable timeframe (e.g., 24 hours before pickup) may be eligible for a refund, but this is subject to the bakery’s discretion. Contact the bakery directly as soon as possible if you need to cancel.
Does Tous Les Jours deliver cakes?
Delivery availability varies by location. Some Tous Les Jours locations offer direct delivery, while others partner with third-party delivery services like DoorDash or Uber Eats. Check the website or call the bakery to confirm delivery options in your area. Delivery fees and radius limitations may apply.
What are the accepted payment methods?
Accepted payment methods typically include cash, credit cards (Visa, Mastercard, American Express), and debit cards. Online orders may also accept payment through platforms like PayPal.
How should I store my Tous Les Jours cake?
Tous Les Jours cakes are best stored in the refrigerator to maintain their freshness and prevent the icing from melting. Remove the cake from the refrigerator 30 minutes to an hour before serving to allow it to soften slightly and enhance the flavor.
What is the shelf life of a Tous Les Jours cake?
Generally, Tous Les Jours cakes are best consumed within 2-3 days of purchase. Properly stored in the refrigerator, they can last a bit longer, but the quality may degrade over time.
Can I order a custom cake online if my local bakery doesn’t offer the option?
If your local bakery doesn’t offer full customization options online, you can try contacting them directly by phone or visiting in person. They may be able to accommodate your request even if it’s not available through the online portal. Communication is key.
What happens if there’s an issue with my order (e.g., wrong cake, damaged cake)?
If there’s an issue with your order, contact the bakery immediately. Most Tous Les Jours locations are committed to customer satisfaction and will attempt to rectify the situation, which may involve offering a replacement cake or a refund. Take photos of the issue as evidence.